SJ Innovation LLC Fulfillment Policy

 

At SJ Innovation LLC, we are committed to delivering top-tier web development and digital solutions tailored to meet our clients’ needs. This Fulfillment Policy outlines the key terms and procedures related to the fulfillment of our digital services.

 

1. Service Offerings

SJ Innovation LLC provides a wide range of digital services including, but not limited to:

  • Custom website development
  • Mobile application development
  • Web design and UI/UX services
  • Quality assurance (QA) and testing
  • SEO and digital marketing services
  • Website maintenance and support

The scope of services is defined in the project proposal or contract agreed upon by both SJ Innovation LLC and the client.

 

2. Fulfillment Process

Our fulfillment process ensures the smooth delivery of digital services through the following steps:

  • Project Kickoff: Once a service agreement is signed, a project timeline and milestones are established.
  • Client Input/Discovery Phase: Clients are required to provide all necessary information, materials, and content as outlined in the project scope.
  • Service Development: SJ Innovation LLC will begin work on the project as per the outlined specifications. Regular updates and communication will be maintained with the client.
  • Milestone Reviews: Clients will have opportunities to review and provide feedback at predetermined milestones.
  • Final Delivery: Upon completion, final deliverables (e.g., website files, code, deployed websites) will be submitted for approval.

 

3. Timeline for Completion

Project timelines are specified in the agreement and depend on the scope and complexity of the project. Delays may occur if:

  • There is a lack of timely feedback or approval from the client
  • Additional requests or changes are made outside the agreed scope
  • External factors arise that are beyond SJ Innovation LLC's control

 

4. Client Responsibilities

The successful and timely completion of a project is dependent on the client’s collaboration. Clients are responsible for:

  • Providing complete and accurate project requirements
  • Responding promptly to requests for feedback or approval
  • Making timely payments as per the agreed schedule

Any delays on the client’s part may impact the overall delivery timeline.

 

5. Revisions and Modifications

Each project includes a specified number of revisions or changes as defined in the service agreement. Additional revisions outside the agreed scope may incur additional fees. SJ Innovation LLC will notify the client of any such fees before proceeding with extra work.

 

6. Payment and Fees

SJ Innovation LLC operates under the following payment terms:

  • Project-Based Work: A deposit (typically 50%) is required to begin work, with the remainder due upon project completion or as per milestone achievements.
  • Ongoing Services: Recurring services such as maintenance or marketing are billed monthly or at intervals specified in the agreement.

Payments must be made by the due dates specified in the invoice. Failure to make timely payments may result in delays in service delivery or suspension of services.

 

7. Refund Policy

Due to the nature of digital services, SJ Innovation LLC does not offer refunds for completed work or services that have already begun. If a project is terminated before completion, the client is liable for payment of any work completed up to the termination date.

For ongoing services, clients may cancel at any time by providing written notice. No refunds will be provided for any unused portion of the service period.

 

8. Delivery of Digital Services

Upon completion, all digital services, such as website files, code, designs, or other deliverables, will be provided electronically via email, file sharing services, or through direct website deployment. The service is considered fulfilled once the final deliverables are provided.

For ongoing services (such as website maintenance or SEO), fulfillment occurs continuously as services are provided over time.

 

9. Cancellations and Termination

  • For Project-Based Work: Either party may terminate the agreement before completion, with written notice. Any work completed prior to termination will be invoiced accordingly.
  • For Ongoing Services: Clients may cancel ongoing services by providing [30 days’] written notice. No refunds will be issued for the current billing period.

 

10. Force Majeure

SJ Innovation LLC will not be held responsible for delays or failures in performance due to events outside of our reasonable control, including but not limited to acts of nature, technical failures, or other unforeseen circumstances.

 

11. Communication

Effective communication is key to successful project fulfillment. SJ Innovation LLC will communicate project progress through [email, phone calls, virtual meetings, etc.] based on the client’s preferences.

 

12. Policy Changes

SJ Innovation LLC reserves the right to modify or update this Fulfillment Policy at any time. Any changes will be communicated to clients, and the updated policy will be made available on our website.

 

For any questions or concerns regarding this policy, please visit https://sjinnovation.com/contact-us or email [email protected]